Privacy Policy
Last updated: 01.11.2025
1. Introduction
Welcome to www.milkybio.com (“Website”), operated by:
Milky Group Bio EAD
Website: www.milkybio.com
Email: office@milkybio.com
Address: Bulgaria, Sofia, 22A Metodi Popov St
Phone: +359 2 971 2151
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our Website or contact us through our online form.
By using this Website, you agree to this Privacy Policy.
2. Personal Data We Collect
2.1. Data You Provide Voluntarily
When you contact us through our contact form, we may collect:
- Name
- Email address
- Phone number (optional)
- Message content
2.2. Automatically Collected Data
When you visit the Website, we automatically collect certain information, including:
- IP address
- Browser type and device information
- Pages visited, time spent on the Website, interactions
- Cookies and similar tracking technologies
2.3. Data Collected Through Third-Party Tools
The Website uses:
- Google Analytics — for anonymized statistics and usage data
- Hotjar — for behavior analysis (heatmaps, click tracking, scroll depth)
These tools do not collect personal data that can directly identify you.
3. Legal Basis for Processing (GDPR)
We process your data under the following legal grounds:
✔️ Consent
- When you submit the contact form
- When you accept non-essential cookies (Analytics, Hotjar)
✔️ Legitimate Interest
- To improve Website performance and usability
- To analyze aggregated data to enhance user experience
- To ensure Website security
4. How We Use Your Data
We use your personal data for the following purposes:
- Responding to inquiries submitted through the contact form
- Improving Website content, performance, and user experience
- Conducting analytics and performance monitoring
- Ensuring the Website’s stability and security
We do not use your data for automated decision-making or profiling that produces legal effects.
5. Cookies
Our Website uses:
- Essential cookies — required for the Website to function
- Analytics cookies — Google Analytics, Hotjar
- Functional cookies — improve your browsing experience
You may control or disable cookies through your browser settings or via our cookie consent banner.
(If you need a separate Cookie Policy, I can provide it.)
6. Sharing of Personal Data
We may share your data with the following third parties:
- Google LLC (Google Analytics)
- Hotjar Ltd.
- Website hosting providers
- IT support and maintenance providers
All third parties comply with GDPR and provide adequate data protection guarantees.
We do not sell or rent your personal data.
7. Data Transfers Outside the EU
Google and Hotjar may process data outside the European Economic Area (EEA).
Such transfers follow Standard Contractual Clauses (SCCs) or equivalent GDPR-approved safeguards.
8. Data Retention
We retain personal data only for as long as necessary:
- Contact form submissions: up to 12 months, or until the inquiry is resolved
- Analytics data: according to Google Analytics and Hotjar retention settings
- Security logs: up to 12 months
After the retention period, data is deleted or anonymized.
9. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
- File a complaint with the Bulgarian Commission for Personal Data Protection (CPDP)
To exercise any of these rights, contact us at: office@milkybio.com
10. Data Security
We implement appropriate technical and organizational measures, including:
- SSL encryption
- Secure servers and restricted access
- Regular system monitoring
- Data minimization practices
11. Changes to This Privacy Policy
Milky Group Bio EAD may update this Policy from time to time.
Changes take effect upon their publication on the Website.
12. Contact Information
For questions regarding this Privacy Policy or your personal data, contact:
Milky Group Bio EAD
Website: www.milkybio.com
Email: office@milkybio.com
Address: Bulgaria, Sofia, 22A Metodi Popov St
Phone: +359 2 971 2151